Welcome to Divine Aesthetics Clinic. Your understanding and compliance with our salon policy ensure a seamless experience for all our valued clients. Please review the following guidelines carefully before your appointment:
Booking and Cancellations
- Deposit: A 50% booking fee is required to secure your appointment, which will be applied towards your service cost. This deposit is non-refundable for cancellations or rescheduling made less than 48 hours before the scheduled appointment.
- Late Cancellations: Cancellations made under the 48-hour window will incur the full cost of the booked treatment, which will be added to your next appointment.
- Emergency Policy: We understand emergencies occur. In such cases, please inform us as soon as possible to discuss rescheduling options.
Appointment Day
- Arrival Time: Please arrive on time. A £10 fee will be charged for arrivals more than 10 minutes late. Arrivals over 30 minutes late will need to reschedule, and the full cost of the treatment will be charged.
- Missed Appointments: Failing to attend without notice will result in the full treatment cost being charged and a 50% deposit required for future bookings.
- Child Safety: For safety, unsupervised children are not allowed. Please ensure appropriate supervision if necessary; otherwise, cancellations will incur full treatment charges.
- Right to Refuse Service: Services may be refused for improper behavior, intoxication, or health conditions that could affect the treatment outcome.
Health and Safety
- Personal Disclosure: Notify us of any allergies, health conditions, or pregnancy to tailor your treatment safely.
- Patch Tests: Certain treatments require a patch test 24-48 hours in advance. This is mandatory for new clients or if it’s been over 12 months since your last visit.
- Client Satisfaction: If you’re not completely satisfied, please let us know during or within 24 hours after your treatment. We’re committed to making it right.
Personal Property and Mobile Phones
- Personal Items: We cannot be responsible for personal property. Use provided storage for your items during treatment and ensure you collect all belongings afterward.
- Phone Usage: Please set your phone to silent or off to maintain a relaxing environment. Phones should not be used during treatments to avoid distractions.
Treatment Restrictions
Pregnancy:
- First trimester: No treatments permitted.
- After the first trimester: Most treatments are available, with specific guidelines for nail services, tinting, and certain prohibited treatments until post-pregnancy and breastfeeding.
Post-Surgery:
- Treatments are restricted based on the type of surgery and healing time required. Please consult with us for personalized advice.
Minors:
- Age-specific treatments are available with parental consent required for clients under 18. The presence of a parent or guardian is mandatory for those under 16.
Cancer Patients:
- We are unable to provide treatments to clients currently undergoing or within five years post-chemotherapy/radiotherapy, except with medical consent. Skin cancer patients must have fully healed and provide medical consent.
For further clarification on any of our policies or to discuss your specific needs, please don’t hesitate to contact us directly. We’re here to ensure your experience at Divine Aesthetics Clinic is both enjoyable and safe.
Thank you for your understanding and cooperation.
